Returns & Exchanges
Surpass Industrial takes great pride in offering the absolute best in Dry Ice Blasters Equipment and supplies from leading manufactures and your satisfaction is our driving motive. However, you may occasionally find it necessary to return or exchange an item.
Most items may be returned within 30 days of delivery and must be returned with shipping charges prepaid. All returns or exchanges are subject to an industry-standard restocking fee of up to 30%.
All returns are subject to inspection and must be in new, unused and resalable condition and contain the original packing materials, manuals and blank warranty cards. Any merchandise deemed unsuitable for resale will not be accepted for a refund.
We will only reimburse return shipping costs if items being returned shipped due to our error. Otherwise, the customer is responsible for the original delivery costs and the return shipping expenses.
Order cancellation requests received after the order has been submitted is subject to our set return policies. You must accept delivery and contact us to obtain a RMA number and return shipping address. Order cancellation requests must be made within 24 hours after placing the order otherwise the customer will be responsible for outbound freight cost to their facility and return freight cost back to Air Compressors Solutions.com as well as a restocking fee.
A Return Merchandise Authorization (RMA) number must be obtained from our Customer Support department for any and all returns.
To obtain your RMA number simply call toll free at 1-281-846-4606 during our hours of operation or complete our online Return Authorization Request Form by clicking here
Item(s) being returned must be returned within 14 days of receiving your Return Authorization Number.
We are not responsible for returns that are either lost or that arrive at the return facility damaged. We strongly recommend that you insure the shipment for its retail value and obtain a valid tracking number for your records to protect against shipping damage or loss.
Refunds for returns that included a valid RMA number will be issued after receipt and inspection, via original payment method. If you paid via check or money order, a check will be issued within 1 week.